SaaS & Software Agreement Attorney
Accord & Shield Legal reviews, drafts, and negotiates SaaS and software agreements for companies in Arizona, California, and Texas — subscription agreements, software licenses, data processing agreements, and service level agreements, on both the vendor and customer side.
Software agreements decide who owns what, what happens when the service goes down, and how easily you can leave. A review before signing can surface those terms while they can still be negotiated.
Agreements We Handle
We work across the documents that a software business signs or asks its customers to sign:
- SaaS subscription agreements — MSAs with order forms, self-serve terms of service, and enterprise agreements.
- Software license agreements & EULAs — on-premise, embedded, and end-user licensing.
- Data processing agreements (DPAs) — privacy and data-handling terms on either side of the relationship.
- Service level agreements (SLAs) — uptime commitments, credits, and support tiers.
- API and platform terms — the agreements that govern the services your product is built on.
- Reseller, referral & partner agreements — channel and integration relationships.
- Beta and pilot agreements — limited deployments before a full contract.
If your product depends on someone else’s platform, we’ve written about what startups should check in API and vendor terms before they build.
Review Before You Sign
When your company is buying software, the risk usually hides in a handful of recurring terms. A review typically examines:
- Liability caps and indemnification — what the vendor is actually responsible for if something goes wrong, and what you’re on the hook for.
- Data rights — what the vendor may do with your data, including whether it can be used to train models or improve services, and what happens to it at termination.
- Auto-renewal and price changes — renewal windows, notice requirements, and whether pricing can change mid-term or at renewal.
- Suspension and termination rights — when the vendor can cut off access, and whether you get notice and a chance to cure.
- Uptime and remedies — what the SLA actually promises, and whether the remedy is limited to service credits.
- Exit and data portability — how you get your data out, in what format, and at what cost.
These terms rarely make an agreement unsignable — but knowing them changes how you negotiate, what you pay, and how you plan.
Paper That Supports Your Sales Motion
If you sell software, your customer agreement is part of your product. We draft vendor-side packages built around how you actually sell — self-serve click-through terms for product-led growth, or an MSA and order-form structure for enterprise sales — covering subscription terms, acceptable use, IP ownership, confidentiality, SLAs, and the DPA your customers’ procurement teams will ask for.
Well-drafted paper shortens sales cycles: fewer redlines, fewer procurement stalls, and terms you can defend without renegotiating every deal from scratch. It also matters in diligence — investors and acquirers read customer agreements closely, and clean, consistent contracts are part of what they’re buying. If you’re preparing for a raise or exit, see our M&A practice.
SaaS & Software Agreement FAQs
If the software matters to your operations or the spend is meaningful, a review is usually worth it. SaaS agreements often contain auto-renewal terms, unilateral price-change rights, low liability caps, and broad data-use language that can be negotiated before signing but are difficult to unwind afterward. We can tell you quickly whether an agreement needs attention.
Yes. We draft vendor-side SaaS packages — subscription agreement or MSA with order forms, acceptable use terms, SLAs, DPAs, and website terms — sized to your product and sales motion, so your paper supports deals instead of slowing them down.
A data processing agreement governs how a vendor handles personal data on your behalf. If your product or your vendors touch personal data of California residents or others covered by privacy laws, a DPA is often required or strongly advisable. We review DPAs on both sides of the relationship.
Yes — and a review is still useful even when terms won’t move. Understanding what you are agreeing to lets you plan around suspension rights, price changes, and data portability, and larger vendors negotiate more often than their paper suggests, particularly on order-form terms.
Our attorneys are licensed in Arizona, California, and Texas, and we advise on matters governed by the law of those states. If your matter involves another state’s law, we can discuss whether we are the right fit or help you find counsel who is.
Before You Sign — or Before You Send.
Whether you’re reviewing a vendor’s agreement or building your own customer paper, a short conversation now can save you far more later.